Straight out of the bag
Our resources must, of course, be applied constructively to make our client’s investment in us as worthwhile as possible.
Therefore, we must agree on how to guarantee continuity in the process from start to finish. And on what it takes for the process to be completed on time and within the budget.
We must agree on whether the project employees involved need motivating or additional training. And if so, to what extent.
Throughout the process, we will report openly and objectively to the management about any internal or external problems encountered and about the possible solutions we envisage.
Our clients may feel that we are putting the pressure on, in order to be able to act swiftly to tackle any problems in the early stages. Processes involving claims management are often races against time.
We reserve the right to tell the truth – as we see it. For example, about the project process to date, about internal communications or about decisions which will steer the project away from its overall objective. After all, that is also what we are paid to do, not to dish out pleasantries.